How does CourseCareers handle a disputed charge?

If a payment for a course is disputed through your bank, our payment processor (Stripe.com) immediately withdraws the funds from our account, and access to the course is temporarily suspended while the dispute is under review.

We fully cooperate with your bank by submitting all available documentation related to the transaction. The bank then reviews the information from both sides before making a final decision. This process can take up to 90 days, and the outcome is determined solely by the bank or card issuer.

• If the dispute is resolved in your favor: Your bank will refund the charge to your account, and course access will remain revoked.
• If the dispute is resolved in our favor: The funds are returned to our account. If your course is paid in full, access will either be restored automatically or upon request. If there is still an outstanding balance, the remaining amount must be paid before access can resume.

If you have questions during the dispute process, feel free to contact our support team for assistance.