What is your Refund Policy?

All of our courses come with a 14-day refund period. This includes both payment options, the single payment and the payment plan. The 14-day period starts the moment you purchase the course.

The following exceptions apply:

• Users are permitted only one refund per course. If a course is refunded and purchased again, it will not be refunded a 2nd time.
• Users who have taken the final exam are NOT eligible for a refund even if they are within the 14-day refund period.

How to get a refund yourself: go to My Account and click Refund next to the course, then follow the prompts. If you don't see the '14-day trial ...' box for that course, it is past 14 days, you have taken the final exam, or the course was already refunded once, so it doesn't qualify. Step-by-step help with pictures: I want a refund.

When you request a refund, you will be sent an email, like the following image, that tells you that if you purchase the same course again, it cannot be refunded.