I want a refund

You must be within 14 days of purchasing and have not taken the final exam to get a refund for the course (and cancel the payment plan if you opted for the payment plan). Each student is entitled to one refund per course. You also have the option to switch courses or pause your course by placing your payment plan on hold during the same 14-day timeframe. Some people get buyer's remorse and anxiety wondering if they made the right decision to take the course. Think about your future and your long-term goals and then choose the option that is right for you. Remember, in Discord you can ask other students for help. You can also ask our support assistant if you are having an issue that we might be able to help with. For those in the tech sales course, keep in mind that the information you are learning in the course can be carried over to other careers and everyday life.

Switch My Course

Pause My Course

Refund My Course - To get a refund, go to your Account Details page. If you see a '14-day trial ...' box, then you are still within your 14-day refund period, and have not taken the final exam. Go to My Account > Refund (the Refund button next to the course) and follow the prompts.

We process refunds through Stripe, our payment processor. How long a refund takes to appear on your statement depends on your bank; Stripe explains the process in its refunds guide.

If you do not see the '14-day trial ...' box, then you are no longer eligible for a refund. We make it very clear on the checkout page and in the Terms and Conditions that refunds are only allowed within 14 days from the date of purchase.

*Users who have taken the final exam are not eligible for a refund, to be switched to another course, or to have their payment plan placed on hold, even if they are within their 14-day refund period. *Users who have previously refunded the same course are not eligible for another refund even if they are within their 14-day refund period. When you request a refund, you will be sent an email, like the following image, that tells you that if you purchase the same course again, it cannot be refunded.