What will I do as an entry-level IT professional?

Depending on your workplace, you'll likely interface with end-users or customers and engage in various activities such as resetting passwords, issuing equipment, troubleshooting basic issues, and creating documentation. Common entry-level job titles in this field include IT Support Specialist, Help Desk Technician, IT Technician, Service Desk Technician, Service Desk Analyst, and Support Analyst.