Why is the video for my course not displaying?

There are 2 possible reasons. We use Vimeo to host our lesson videos. If Vimeo goes down, then so do our video lessons. When this happens, it typically does not last for long.

Some students have reported that the video portion on their course pages was not displaying. The students could view the video once they disabled their browser extensions. We are unsure which of their extensions caused the issue so you may want to try disabling one at a time and see if this will resolve your problem.

Google Chrome

1. Open Chrome: Launch your Chrome browser.
2. Access Extensions: Click on the three vertical dots (menu) in the upper-right corner, go to More tools, and then click on Extensions.
3. Disable Extension: Find the extension you want to disable and toggle the switch to the off position. The extension will be disabled but not removed.

Mozilla Firefox

1. Open Firefox: Launch your Firefox browser.
2. Access Add-ons: Click on the three horizontal lines (menu) in the upper-right corner, and then select Add-ons and themes (or simply press Ctrl + Shift + A).
3. Disable Extension: In the Add-ons Manager tab, select Extensions. Find the extension you want to disable and click on the blue toggle switch to turn it off.

Microsoft Edge

1. Open Edge: Launch your Edge browser.
2. Access Extensions: Click on the three horizontal dots (menu) in the upper-right corner, and then select Extensions.
3. Disable Extension: Find the extension you want to disable and toggle the switch to the off position.

Safari (macOS)

1. Open Safari: Launch your Safari browser.
2. Access Preferences: Click on Safari in the top menu bar, and then select Preferences.
3. Go to Extensions: In the Preferences window, click on the Extensions tab.
4. Disable Extension: Find the extension you want to disable and uncheck the box next to it.

Opera

1. Open Opera: Launch your Opera browser.
2. Access Extensions: Click on the Opera logo in the upper-left corner, select Extensions, and then click on Extensions again (or press Ctrl + Shift + E).
3. Disable Extension: Find the extension you want to disable and click on the switch to turn it off.