I cannot access my course

There are three main reasons you may see the Purchase Course button instead of the Continue Course button.

1. Make sure you are signing in with the same email address that you were signed in with when you purchased the course. The only exception is if you have gone to your Profile > Manage account page and changed your email address. In that case, you must be signing in with your updated email address.
2. If you are enrolled in a payment plan, make sure your payment has not failed. Your course access will be removed immediately when your payment fails. Our payment system will automatically keep trying to charge your credit card daily until a successful payment is made. Once the payment is successful, you will have access to your course again and can continue where you left off. You can manage your payment plan to make a payment or change credit cards by going to your Account page. For more details, please read this FAQ.
3. On your Account page, make sure you have the correct Career Path set. Follow the instructions below.

   • Sign in and go to My Course

   • If you have more than one career path, select the one you want.

     

• • You may need to refresh your browser page if it doesn't change to the selected course automatically.

    4. If it is still not taking you to your purchased course, then follow the instructions below.

• Click All Courses in the top navigation bar. This will take you to the Explore Career Paths page.

• Find your career path/course. It should say PURCHASED with a Continue Course button. Click the Continue Course button, and that should take you to your course.

  

Usually it is one of the issues above, but if none of them apply to you, you can try the following:

• Try using a different device or browser.
• Sign out and close all windows and tabs that are open to the CourseCareers website, and then sign back in.
• Open an incognito window and sign in to CourseCareers. If you can access your course that way, then clear your browser’s cache and cookies for CourseCareers and try signing back in using a normal window.