I have not received my refund yet

If it has been more than 10 days since the refund then contact us with the subject line I have not received my refund yet and include your first name, last name, and the email address you use to sign in with on CourseCareers. We will verify your refund on Stripe, which does our payment processing, and give you what details we can find. You may need to contact your bank with the information we provide you if your refund was successfully processed on Stripe but has not been credited to your credit card within 10 days.

We process refunds through Stripe, our payment processor. How long a refund takes to appear on your statement depends on your bank; Stripe explains the process in its refunds guide.