I'm getting stuck on the screen share page when trying to take the exam.

Our exams are proctored by AutoProctor, which has no separate screen share page. It puts most exams in full screen and takes a screenshot if you switch tabs. If your browser asks for permission to share or record your screen, allow it.

On a Mac, your browser also needs permission to record the screen. If you are stuck at the start of the exam on a Mac, follow the steps below.

We have had some students, when using Safari, have the exam page display a blank white page. Their problem was resolved by switching to the Google Chrome browser.

If the issue persists, see our minimum requirements, then ask our support assistant or email support@coursecareers.com.

Mac

1. Click on the Apple icon and select System Settings

2. Go to Privacy & Security from the left bar list, and then go to Screen Recording

3. Under Screen Recording, enable the button for the browser you are using (Google Chrome, Edge, Safari)

4. If the button for the browser is turned off, you will need to unlock it by entering the correct username and password

5. When prompted, click Quit & Reopen. The change will not take effect and you will not be able to share your screen until you quit and restart your browser